FAQ

 

SHIPPING FAQ

 

1) When will I receive the delivery?

 (DELIVERY IN NOVEMBER 2022)

 

2) FREE SHIPPING 

 

NORTH AMERICA - Free Shipping to US Orders.

ASIA - Free Shipping to Malaysia, Hong Kong SAR, Japan, Philippines, Singapore, Taiwan, Thailand, Indonesia and South Korea.

OCEANIA - Free Shipping to Australia.

EUROPE AND REST OF THE WORLD - Reduced Shipping Price

 

  

3) Will I have to pay Import Duty, VAT, Custom Fees?

Orders with shipping address in United States will NOT have to pay duties and custom fees.

 

4) What is your Return and Exchange Policy?

You will have 30 days from the delivery date to request an exchange or a refund. We need the item(s) to be in an unused condition, in their original state and packaging. 

Exchanges: We offer free exchanges for all countries within 30 days from the point of delivery. We will provide you with a prepaid postage label for your return during the process. 

 

PRODUCT INFORMATION

 

1) What are the Ultima 22 Backpack Specifications?

 

A) Backpack

Dimensions - 21" X 12" 
Capacity - 22L 

Backpack weight - 10 oz

B) 3L Hip Pack

Dimensions - 9.5" X 5.5" 
Capacity - 3L 

Hip Pack weight - 2.5 oz

 

 

2) Materials, Zippers and Seam Details

 

Material - Durable Waterproof Cordura® Material.

Zippers - YKK® Waterproof Zippers.

Seam Sealed - Seam Sealed Main Compartment.

 

 

3) What is your Product Warranty?

We’re confident in the extensive design research and quality craftsmanship that we’ve put into The Ultima 22 and that’s why we are offering a Lifetime Warranty that covers any manufacturing defect which affects the functionality of The Ultima 22.

 

a) What does it cover?

This warranty will cover any manufacturing defects that affect the functionality of the backpack.

 

b) What does it not cover? 

It does not cover normal wear and tear, or accidental damage.